Loisa is bringing puro sabor to the Latin kitchen with upgraded seasoning blends, spices, and cooking sauces - and we're just getting started. Driven by love and support for la comunidad, we do good outside of the kitchen, too. Each month, 2% of sales are donated to an organization fighting for food justice.
Loisa is a Latin-owned business. Both of our co-founders come from families of mixed cultural backgrounds. Kenny Luna is Dominican / Peruvian-American and his wife is French. Scott Hattis is White and raising a family with his wife, Anna, who is Dominican-American (he won her love through his devotion to tying the perfect pasteles). All are owners in this business. Chef, food activist, and educator Yadira Garcia, of Happy Healthy Latina, is Dominican-American and also an owner in this business.
Loisa is an homage to “Loisaida” - the Spanglish name for the Lower East Side barrio of downtown New York City (our home city) and one of the hearts of local Latin culture & cuisine.
From the pantry, start with the Flavor Trio, El Gran Combo, and you’ll be on your way to some pure & classic Latin flavor - includes 1 Organic Sazón, 1 Organic Adobo, and Sofrito! From the kitchenwares, mix-and-match colors to build your Plantain Set, including our Tostonera, Masher, and Skimmer!
For anything related to products, orders or general questions, email us anytime at support@loisa.com. For business, press and wholesale inquiries, email us at info@loisa.com. You can also message us @eatloisa on Instagram.
We’re all about our friends and collaborators! Local chefs, community educators, talented home cooks, bloggers for food, fashion, and more - our relationships have grown into the thousands and we’d be blessed to build another with you. So reach out! We’ve also got some super special product collaborations on the way, so stay tuned.
If this culture and cuisine are your vibe, email us at info@loisa.comwith your resume or link to your website/portfolio. We’re planning to hire our first group of full-time team members very soon.
Loisa is almost exclusively sold online, except for a few select stores around the East Coast. We're opening up a focused number of new wholesale accounts this year, so if you want us on your shelves, email info@loisa.com and we’ll see what's possible!
Orders
We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc.), plus PayPal and Google Pay.
For any changes or questions about your order, email us at support@loisa.com and we’ll help you work things out as soon as possible.
Shipping & Returns
We ship to every state in the U.S., plus Puerto Rico, and all major military bases overseas.
For orders over $49, 2-day Priority Shipping is entirely free. For orders under $49, shipping costs $7.95.
Orders are estimated to ship within 1-2 business days after purchase, and often ship same day! You’ll also receive a tracking number via email once your product ships, so you can plan ahead and get those recipes ready. If you have any more detailed questions about timing, contact us at support@loisa.com.
Once your order ships, you should receive an email with all necessary tracking information. As always, if you have any questions, contact us at support@loisa.com.
Pantry Products - While we cannot accept returns of opened pantry items (seasonings, spices, sauces), we want you to be 100% happy with our products and your purchase. Please reach out to us at support@loisa.com to address any concerns.
Kitchenware Products - We want to be sure you're 100% happy cooking in your cocina, and offer a 30-day trial period, during which you can send your products back to us, no questions asked. Please visit our return portal here if that’s your situation.
We want to be sure you're 100% happy cooking in your cocina, and offer a 30-day trial period for our kitchenware products, during which you can send your products back to us, no questions asked. Please visit our return portal here if that’s your situation. This policy applies to Kitchenware products only.
Of course! As part of our 30-day trial, we'll refund your order and cover the return shipping. This policy applies to Kitchenware products only.
Once we receive your return it gets processed within 3-5 days, and you can expect to see your refund shortly thereafter!
All returned Loisa kitchenware products are donated, as long as they are in good condition. If not, they will be recycled.
Unfortunately, we cannot accept gift card returns. But we’re certain you can find someone in your life who needs to upgrade their flavor or their tostonera!
Pantry
When the flavor is pure, the possibilities are endless! Try our seasonings in classic Latin dishes like Arroz con Gandules or get creative and up your breakfast game with some sazon eggs or tofu. Once you have them in your pantry, you’ll see! Plus, you can always find new recipes and inspiration on our blog.
Our sofrito is incredibly versatile, especially compared to your typical store bought versions. In general, you can use 1-2 tbsp for every cup of rice or beans to make flavorful classics, or get creative and thin with olive oil for an herby dressing, or simply dip or drizzle out of the jar with tostones or your favorite veggies.
The reasons are many! Our sazon and adobo seasonings are USDA Certified Organic, Non-GMO, Vegan, Plant-based, Gluten Free, Certified Kosher, and MSG Free - and always will be. Plus, we never use artificial colors or flavors, unnecessary fillers, or any other questionable ingredients.
No, and there never will be! It’s unfortunate, but many “big food” companies still include anti-caking agents or other artificial ingredients like MSG in their seasonings. Doing this makes each bottle cheaper to produce, but at the expense of your health. Often these ingredients aren’t vegan either, even though labels don’t have to say it.
All of our sauces and seasonings are manufactured here in the U.S.A.
We recommend enjoying any spice or seasoning within 8-12 months of opening the bottle. That's how you'll get the freshest & most vibrant flavor in anything you cook. Unopened, you can refer to the "best by" date on the bottom of your bottle, which is usually 2-3 years from purchase.
Our sofrito is shelf-stable for easy storage, meaning there is no need to refridgerate unopened jars. Once the top is popped and you're enjoying pure flavor, though, it needs to refridgerated. We usually suggest using the rest within 8-10 days, or alternatively, freezing in an ice cube tray to portion it out and save it longer.
Our seasonings and spices are made in a facility that is Top 8 allergen-free! Our sofrito is made in a facility that processes wheat, soy, nuts and dairy.
Kitchenware
Our Tostonera, Mortar y Pestle, and Skimmer should always be washed by hand and dried shortly thereafter. This will help maintain the health of the bamboo and natural oil finish. Our Masher, however, is dishwasher safe.
The bamboo surfaces of our Tostonera, Mortar y Pestle, and Skimmer are all finished with non-toxic, plant-based, food-safe oil. It’s possible over time that you notice some wear in frequently used places. If so, you can season with mineral oil or other similar oils to refinish the bamboo. Whatever oil you use for your cutting board should do just fine!
All our kitchenware products are proudly designed in Nueva York. When ready, we vet vendors worldwide to decide on manufacturing partners. For our current lineup, we found our match in China, partnering with multiple factories who adhere to the highest-level of manufacturing and workplace standards, including ISO certifications. Intentionality and care are core values here at Loisa, and we bring that mindset to all sides of our business, including our choice in suppliers.
Our kitchenware products come with a limited one-year warranty covering any major damage other than discoloration or damage through wear and tear. Read more about our policy here.
