Shipping & Returns Policy

SHIPPING:

Orders are typically processed within 24-48 hours.

UPDATE - As of 3/14/20 - we are experiencing delays for shipments due to warehouse limitations related to COVID-19. We appreciate your understanding! 

UPDATE - As of 7/11/20 - after an incredible wave of fresh support, we're working non-stop to get orders shipped out on a first-come, first-served basis. Please know we're doing our best! You'll get that flavor soon!

United States: Standard shipping time is on average 3-5 days. All orders over $39 will receive free standard shipping. For orders under $39, standard shipping costs $6.95 per order. Expedited shipping time is guaranteed 2-3 days for an added cost of $9.95 per order. Next day shipping is optional for an added cost of $25.00 per order.

Puerto Rico: Standard shipping time is on average 5-8 days. All orders over $39 will receive free standard shipping. Expedited and Next Day shipping are currently unavailable for orders from Puerto Rico.

International: Currently unavailable from Loisa.com at this time.

Note - orders may arrive in multiple shipments. Our system can only send one tracking number automatically at this time. If you are awaiting part of your order, or have any questions, feel free to email us at info@loisa.com and we will respond ASAP.

RETURNS:

While we cannot accept returns of opened items, we want you to be 100% happy with our products and your purchase. Please reach out to us at info@loisa.com to address any concerns.